Why us

Who better to design your new kitchen, than one of bulthaup’s own flagship stores, in Holland Park, Mayfair and Clerkenwell.
For more than thirty years The Kitchen People Limited has been London’s premier kitchen retailer and continues to enjoy a prominent reputation as one of the most experienced and dedicated in the field.
It is always our aim to exceed our customers’ expectations, not only in the exceptional quality of the product installed, but as important, in the professionalism with which the job is carried out.
With a wealth of knowledge and expertise, supported by ongoing specialist training at the bulthaup factory, our in-house personnel deliver a consistent level of service from initial design consultation to installation.
Following installation, you will be offered the service of our in-house Appliance Manager who will visit your home, ensure that your new appliances are working effectively and give you a one to one demonstration of how to use them if you require!
Knowing the complexity and varied nature of all of our projects, as well the number of repeat clients over the last thirty years, I can assure you that my team more than merits your trust.

Alexander Wrighton

Managing Director

Ainhoa Bilbao

Bennie Matharu

Andrew Crowe

Susan Last

Andrew Broadley

Sinead Williams

Fitting teams

Installation

With their in-depth knowledge of the bulthaup systems and extensive experience of a multitude of site conditions in London, the UK and abroad, our installation teams have earned an enviable reputation as the most qualified, professional and courteous in the business. We are proud to set the bench mark for the industry!
Many of our fitters have worked with us for in excess of fifteen years and all benefit from continual in-house training both in the UK and at our factory in Germany. They are employed by us and equipped with the latest tools & technology to ensure that even the smallest details of your individual project are correctly interpreted.
Delivering and performing on time is key to ensure the end result that you expect and we know that this is only possible with experienced and dedicated people, committed to completing your project to your total satisfaction. It is this degree of commitment that sets us apart.
The number of clients returning to us for new projects is growing continually and we are frequently asked, “Can we have our original installation team?” This is encouraging and reminds us that maintaining high standards throughout our processes is imperative.
Ongoing customer satisfaction is our highest priority and once your kitchen has been installed, our team will continue to provide a full after sales service

How we work

Stage 1 - The Initial Brief
Please make an appointment to come and visit one of our designers with your room dimensions and your wish list for the project. As much information is taken to establish your individual requirements for the space in terms of function, aesthetics and budget. Appliances and finishes will be discussed broadly, but no specific decisions need to be made at this point.

Stage 2 - Presentation of Proposals
During the second meeting in the showroom, your appointed designer will present our proposals for your kitchen with drawings and a guide quote.

With a detailed explanation and discussion of the layout, you will gain a clear understanding of our ideas and recommendations together with the rationale behind them.

By then end of the meeting, we hope that you have enough information to decide to proceed to the next stage. At this point you will be asked to settle an initial design fee before any drawings will be released or amended and site visits arranged.

Stage 3 - Refining the Design
Once the design fee has been settled, this initial deposit is credited to your account when you place an order, but is non-refundable should you decide not to proceed.

At this stage a contract will be issued with a fixed quotation for the final scheme incorporating furniture, appliances, worktops and a first fix dry fit installation.

One of our surveyors will visit your site to verify our expectations of timing and the preparation of the space and services by your contractor.

Stage 4 - Issuing of Contracts
To confirm an order, a signed contract and the specified deposit payment will be required. The final detailed service drawings will then be completed and issued to all appropriate parties.

All component parts for the kitchen are placed on order with our suppliers. Delivery of the bulthaup items into our warehouse is approximately 12 weeks from order. There may be seasonal variations.

We aim to take delivery of all parts for your project well before they are required on site. This ensures that we have everything in place to arrive on the designated day to begin installation Our surveyors will continue to monitor the site to check progress to ensure a smooth and co-ordinated installation process.

An installation date is mutually agreed and continued liaison between our team and your contractors monitors the condition and progress of your site.

As your goods are held in our own storage facility, we are able if neccesary, to re-schedule our installation timing to suit delays in your build programme giving maximum flexibility.

The actual installation on site is likely to take between 5 and 7 days depending on the size of the project. During installation, our design team attends site as often as necessary to remain in close contact with our fitters and your contractors to answer any queries that you may have.



We normally recommend that your contractor's plumber and electrician attend site during the final days of our installation to connect the appliances to the service.

After installation is completed to your satisfaction, our designer will make a visit to offer help and advice on how to maximise the usage of your new kitchen and all the functions originally discussed.

Stage 5 - Terms and Conditions
To place an order for a kitchen, you will be asked to sign a contract and to pay a deposit, normally one third of the total value of the scheme. The full remaining balance will be due for payment ten working days prior to the delivery and installation on site. For any orders with a value below £5,000 we would ask for payment in full on confirmation of order. If you would like to download our full Terms and Conditions, please feel free to do so below.

The Kitchen People Ltd Terms and Conditions

Kitchen Appliance Know How